Black tuque with Bunny in white embroidery.
Tuque - Bunny
We DO NOT accept cancellations, but we do encourage you to email us at email@example.com if you have any questions about your order.
We DO NOT accept returns. All sales are final, so please choose your purchase(s) wisely.
We DO accept exchanges ONLY if your items were damaged in transit. In the event that you do receive a damaged product, please send us an email at firstname.lastname@example.org that includes your order number, a description of the damaged product and photographic evidence of both the item, and the packaging.
*To be eligible for an exchange please contact us within 7 days of receiving your item.
*We are not responsible for return shipping costs, nor are shipping costs refundable.
Local (Montreal): up to 1 business day
Regional (Quebec): up to 3 business days
National (Canada): up to 7 business days
International (U.S.): up to 7 business days
We are not responsible for delays due to customs.
Shipping fees are calculated based on the weight of your entire order, and your location.
We are not responsible for any custom or import taxes that may apply.
We do realize that shipping fees can be quite high. This is due to the fees being calculated based on WEIGHT.
Please remember we do offer in-shop pickups to help you save on shipping fees. Simply choose that option at checkout.
SHIPPING OUTSIDE CANADA & U.S
If we currently do not ship to your area, please send us an email at email@example.com with the items you'd like to order, and your complete shipping address (don't forget the postal code/zipcode).
We will get back to you as soon as possible with a solution.