FREQUENTLY ASKED QUESTIONS

FABRICATION

All of our products are handmade from A-Z. This means that we sculpt our own designs, make our own molds, hand pour and finalise each cast.

 

Slight differences are to be expected, as each piece is hand poured/made. These differences make for individualized designs.

 

NOTE: All of our products are molded from sculptures created by special FX artist, Remy Couture. You can see more of his work at www.remyfx.com

FABRICATION DELAYS

Fabrication delays can range from 1 - 3 weeks.

 

Unless stated otherwise, all of our products are MADE TO ORDER. This means that we will only begin fabrication once your order is confirmed and received. Your order will not be available to pick up or ship for 1 - 3 weeks AFTER your order has been received.

CUSTOM ORDERS

For custom orders, please send an email to: boneznbunniez@gmail.com with the following information:

1) name of product

2) quantity

3) color/design requirements

4) in-shop pickup or shipping

Feel free to include photo references.

*If you want to have your order shipped, please include the complete shipping address and postal code.

**Shipping fees will be calculated based on the weight of your entire order and your location.

 

An estimate of your custom order, and information on how to proceed, will be included in a reply back to your initial inquiry.

MATERIALS

Most of our products are made in high-performance cement, or resin. They are colored using professional grade pigments. These pigments are integrated directly into the cement or resin, so you don't have to worry about the colors running or fading.

Please see the description of each individual product for further details.

CARE

Cement and resin are very durable and resistant mediums, however as our products are handmade we do encourage you to handle them with care.

Wipe the the cement planters and resin spine stands with a slightly damp cloth to clean them.  Pat dry any water droplets with a soft cloth.

Please see the description of each individual product for further details.

RETURNS & EXCHANGES

As all products are made to order just for you we DO NOT accept cancellations, but we do encourage you to email us at boneznbunniez@gmail.com if you have any questions about your order.

 

We DO NOT accept returns, or exchanges unless products have arrived to you damaged*.  In the event that you do receive a damaged product, please send us an email at boneznbunniez@gmail.com that includes your order number, a description of the damaged product and photographic evidence.

*We are not responsible for return shipping costs.

SHIPPING

PROCESSING TIMES

Fabrication delays can vary from 1-3 weeks.

SHIPPING TIMES

Local (Montreal): up to 1 business day

Regional (Quebec): up to 3 business days

National (Canada): up to 7 business days

SHPPING FEES

Shipping fees are calculated based on the weight of your entire order, and your location.

We are not responsible for any custom or import taxes that may apply.

IN-SHOP PICKUP

We do realize that shipping fees can be quite high. This is due to the fees being calculated based on WEIGHT. Our products are made in cement, so the weight adds up quickly.

Please remember we do offer in-shop pickups to help you save on shipping fees. Simply chose that option at checkout.

SHIPPING OUTSIDE CANADA

If we currently do not ship to your area, please send us an email at boneznbunniez@gmail.com with the items you'd like to order, and your complete shipping address (don't forget the postal code or zipcode). 

We will get back to you as soon as possible with a solution.