Frequently
Asked Questions
1 / Fabrication
All of our creations are handmade from A-Z in our workshop in Montreal, Quebec (Canada). This means that we sculpt our own designs, make our own molds, hand pour and finalise each cast. No 3D prints.
NOTE: Sculptures are initially life-size skull casts which are then re-sculpted and altered by special FX artist, Remy Couture. You can see more of his work at www.remyfx.com
2 / Purchasing
Vert Tèbre operates seasonally with small batch drops in the summer months and winter holidays.
3 / Pre-Orders
On the rare occasion we may offer the opportunity to pre-order.
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Fabrication delays can range between 4 and 8 weeks before your order ships. Please hesitate from enquiring about your order before the 8 week deadline.
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Pre-orders CANNOT be cancelled. We encourage you to email us if you have any concerns about your order.
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At the time of pre-order purchase, shipping will not be included (it will be set to 1$). We will calculate shipping fees manually as we get to your order, and send you a PAYLINK for shipping fees. Shipping fees via PAYLINK must be paid in order for your order to ship. Shipping fees vary tremendously and we want fees to be just and fair for everyone.
Average fees Canada: 20$ CAD for a fetal skull to 35$ CAD for a spine set.
Average U.S. fees: 30$ CAD for a fetal skull to 45$ CAD for a spine set.
*Shipping fees are calculated by your location and the weight of your order. The above fees are average and not official.
**Shipping fees include tracking and coverage. -
As all pieces are hand made and painted, no two pieces will ever be alike. That being said, slight color differences are to be expected (additionally screens, monitors and lighting can all affect appearance). Two options for bone coloring will be offered: lighter patina and darker patina.
4 / Materials
All products are cast in high quality, heat resistant resin. The resin is plant/aquarium safe and won't warp if your plants are in the sun all day.
All products are hand painted with mixed media. The media we use is durable, scratch-proof and weather-proof. But still, we encourage you to be gentle to your handmade purchases :P
5 / Returns & Exchanges
CANCELLATIONS
We DO NOT accept cancellations. We encourage you to email us at boneznbunniez@gmail.com if you have any questions about your order.
RETURNS
We DO NOT accept returns. All sales are final therefore please choose your purchase(s) wisely.
EXCHANGES
We DO accept exchanges ONLY if your items were damaged in transit. In the event that you do receive a damaged product, please send us an email at boneznbunniez@gmail.com that includes your order number, a description of the damaged product and photographic evidence of both the item, and the packaging.
*To be eligible for an exchange please contact us within 3 days of receiving your item.
*We are not responsible for return shipping costs, nor are shipping costs refundable.
6 / Shipping
SHIPPING TIMES
Local (Montreal): up to 1 business day
Regional (Quebec): up to 3 business days
National (Canada): up to 7 business days
United States: up to 7 business days
International: 14 days or more*
We are not responsible for delays due to customs.
*Shipping outside Canada & U.S.
Due to major suspensions and astronomical increases for international shipping, we have made the decision to pause international shipping at this time.
SHPPING FEES
On the website, shipping fees will not be included. We will calculate shipping fees manually as we get to your order, and send you a PAYLINK for shipping fees. Shipping fees via PAYLINK must be paid in order for your order to ship. Shipping fees vary tremendously and we want fees to be just and fair for everyone.
Average fees Canada: 20$ CAD for a fetal skull to 35$ CAD for a spine set.
Average U.S. fees: 35$ CAD for a fetal skull to 50$ CAD for a spine set.
*Shipping fees are calculated by your location and the weight of your order. The above fees are average and not official.
**Shipping fees include tracking and coverage.
IN-SHOP PICKUP
We do realize that shipping fees can be quite high. This is due to the fees being calculated based on WEIGHT.
Please remember we do offer in-shop pickups to help you save on shipping fees.